Thank you Krista and Mike – Life savers! I had guests coming from out of town and my hot water tank broke. It was a Friday and I had been on the phone for over two hours with the manufacture and was getting no-where, when I finally called Up2code. They did some schedule moving and managed to work me in. YAY …… I was also able to get a quote on some other plumbing issues that weren’t as critical. Thanks again for the great service!